Business Service Management
When faced with a number of IT problems, which do you fix first? The first one that comes in – or the one that poses the most risk to your business? Business service management helps you isolate problems, understand their business impact and prioritize solutions to minimize the impact on your customers.
HP Business Service Management solutions link business services, such as purchasing a book online, to the underlying IT components to provide visibility into the impact of IT failures and mitigate business risk. By understanding these relationships, you can take a top-down approach and proactively identify performance problems before end users are impacted. You can combine this with a bottom-up approach to identify the impact on critical business services when a specific server or network component fails.
With these solutions, your IT organization can:
- Consolidate event management to clean up noisy monitoring and reduce duplication of effort
- Automate service impact analysis to establish priorities, identify impacted users and provide estimated downtime information
- Monitor and manage the end-user experience in order to proactively address events before they have a negative impact
- Accelerate problem resolution by drilling down from application problems to IT components and allocating the service ticket to the correct team quickly
- Pinpoint which high-value transactions are failing and at which step in the process
- Integrate problem and incident resolution processes across service desk and application support teams
Business Service Management products include:
HP Business Availability Center