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 I just wanted to drop you a note and let you know what a terrific job Richard Galloway did in helping us resolve a show-stopper problem we were having with the Logger.dll last week. Thanks for your support!
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I would like to express my gratitude towards the Orasi support group and specifically would like to commend your colleague Steve for service excellence champion. In my resent request to our issue on LoadRunner 9.1 Steve not only met my full level of expectation, but also excelled by providing a personalized set of solutions with patience and prompt reply. |
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Tom and Richard were very professional, very knowledgeable, and extremely patient. Not only did we resolve the issue I had, but I learned a lot more about QTP and script optimization in the process. |
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Everything is working great now! Thanks so much for your great help. I appreciate the fast, high quality assistance. |
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Great job Steve! |
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When purchasing a software tool as complex as QTP, problems and issues are to be expected. The way a vendor responds to those issues lets you know if you picked the right vendor. It appears we made the right choice with Orasi. Thanks for the rapid response. |
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I appreciate the help and am delighted that we have Orasi as our support contact!!! |
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I have been using Mercury support for the past 13 years and yesterday was the first time that my issue was attended to and resolved the same day. |
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Yeah!!! <<hopping up and down>> |
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Orasi support kudos!!! |
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I want to let you know that neither Mercury nor HP has been able to give me such attention and problem resolution as fast and to the point as Orasi has. |
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Your suggested solution has resolved our issue. Thank you! |
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Thanks - this information will be very helpful! |